As our customer you rely on Grafotronic and our support. And we rely on your business. We consider this a lifetime commitment – from the cradle to the grave we are there for you.
We call that Grafotronic Connected Services.
During the warranty period, our remote support services are provided free of charge. We will assist with troubleshooting, advice, technical queries, and guidance on product usage.
Warranty support is not in-depth training for job setup, detailed instructions for replacing wearable parts nor covering parts damaged by incorrect use. We consider that operator training or parts replacement and will be happy to offer that.
After the expiration of the warranty period, we are of course still at your service.
When the warranty period expires, fees will be applied for remote support services.
Our helpdesk is open from 08:00 – 17:00 all weekdays.
You can reach us on the phone (+48 22 45 67 400) and via email service(a)grafotronic.se.
We will help you troubleshoot and guide you to fix the problem. We have extensive remote support capabilities thanks to our connected platform, so in most cases we will get you up and running in no time.
If we cannot fix the problem remotely, we will offer to go onsite and solve the issue.
We will always estimate the costs prior to an onsite visit.
To expedite things, please provide the following information when contacting Grafotronic Connected Services:
Company name – Serial number of the machine – Contact person (name/email/phone) – Problem description
Please contact your local Grafotronic representative for information on rates for non-warranty services.
We look forward to supporting you the connected way!